General
Northumbria Byways (The Company) acts entirely as a Booking Agent. It arranges bookings and reservations of holiday accommodation as Booking Agent for the Owners of the holiday homes.

Formation of Contract
A binding Contract between the Holidaymaker and the Owner of the holiday accommodation (The Property Owner) shall be entered into upon the Company issuing the holiday confirmation form as Agent for the Property Owner.

Payment
Bookings and reservations shall only be negotiated by the Agency on payment of a deposit. The deposit payable shall be one third of the holiday price. The balance shall be payable six weeks before the commencement of the holiday. If the Holidaymaker books the holiday less than six weeks from the commencement the full holiday charge shall be payable on sending the booking form to the Company. Receipt of any deposit shall not constitute acceptance of any booking until confirmation has been sent. All payment, unless otherwise specified, shall be made payable to Northumbria Byways and sent to the address on the booking form. Payment for bookings can be made by major Credit Cards (2% handling fee will be added), Debit Cards, Bankers Cheque or transfer into the Company bank account. All payments must be made in pounds sterling.

Cancellation
If you cancel your holiday for any reason you must telephone the Company and also send written notification. Your cancellation will be acknowledged by the Company in writing. You are still liable for any outstanding balance on the due date. We will endeavour to re-let your holiday. If the Company is successful in re-letting the holiday for the entire period originally booked it shall refund all monies paid (whether deposit or otherwise) less an administration fee of £23.50 and less any cancellation insurance premiums paid. If the Company is only successful in re-letting a proportion of the period originally booked it shall refund that proportion of monies paid (whether deposit or otherwise) less an administration fee of £23.50 and less any cancellation insurance premiums paid. If the Company is unsuccessful in reletting the holiday then all monies paid shall be forfeited and any outstanding balances will still be payable on the due date. The Company strongly recommends the Holidaymaker has some form of insurance. Once a booking has been confirmed by the company it can only be changed to another date, providing the property is available and the Owner is agreeable to the change. An administration fee of £23.50 will be payable. The holiday can only be changed to another property by treating the original booking as a cancellation.

Holiday Period
Holiday weeks normally run Saturday to Saturday. If it is stated in the brochure that a property runs Friday to Friday it will be charged at the next days commencing price.

Alternative Accommodation
In the unlikely event that the Company shall be unable to arrange the holiday accommodation requested by the Holidaymaker, the Company shall arrange alternative accommodation of similar type and standard and in a similar location. If the alternative accommodation is not acceptable to the Holidaymaker, the Company shall refund in full all monies paid.

Key Collection
It is the responsibility of the Holidaymaker to contact the Owner or Caretaker to make arrangements for the key collection. Details of the Owner or Caretaker will be sent to the Holidaymaker on acknowledgement of the final balance. If the Holidaymaker is unable to make contact then the Company should be notified before the start date of the holiday.

Occupancy of the Holiday Accommodation
The number of persons using the holiday accommodation shall not exceed the maximum number stated in the brochure. The owner is entitled to ask the Holidaymaker to leave if this condition is broken without refund.

Pets
Pets are permitted only in those properties stated in the brochure to accept pets. Dogs must not be left unattended inside the holiday accommodation. The owner is entitled to ask the Holidaymaker to leave if this condition is broken without refund.

Access
The Owner or his representative shall be allowed access into the holiday accommodation at any reasonable time during the holiday occupancy.

Repair
The Holidaymaker shall keep the holiday accommodation and all furniture, fixtures, fittings and effects in or on the holiday accommodation in the same state of repair as at the commencement of the holiday, and shall leave the holiday accommodation in the same state of cleanliness and general order as it was found.

Damage
All damages and breakages are the legal responsibility of the Holidaymaker. Any damage or breakages should be reported to the Owner or to the Company and replacement cost shall be paid for before departure.

Ownership of the Holiday Accommodation
The Company does not own or operate the holiday accommodation which it books on behalf of the Holidaymaker and accordingly its use is subject to the terms and conditions of each of the Owners. In the circumstances the Company cannot accept any responsibility for loss or damage to the property or person unless this can be attributed to our employees acting in the course of their duties.

Warranties
The Company does not warrant and is in no way responsible for the accuracy of any verbal information or statements made by its servants or employees.

Alterations to Brochure
The information contained in the brochure and on the website is believed to be accurate at the time of going to press. Property descriptions and prices may be subject to change. The Company reserves the right to make alterations thereto and the Company shall endeavour to inform the Holidaymaker of such alterations. If the alterations prove unacceptable to the Holidaymaker then alternative accommodation will be arranged or a full refund of monies paid will be given.

Headings
These conditions shall be read and construed without reference to their clause headings which are included for convenience only.

Limitation of Liabilities
The Holidaymaker shall be entitled to the protection afforded him by the Unfair contracts Terms Act of 1977 and accordingly nothing in these conditions shall apply to exclude or restrict any liability which under subsections 2(1), 6(1), or 7(2) of that Act cannot in the relevant circumstances be excluded or restricted. Subject to 6.1 above where loss or damage arises from breach of contract, negligence, misrepresentation or otherwise neither the Company nor its employees or agents (on whose behalf the company contract for the purposes of this condition 6) shall be under any liability to the Holidaymaker or to third parties for any loss or damage howsoever arising save that the Company shall at its absolute discretion and with prejudice to the generality of the forgoing refund all monies paid to it by the Holidaymaker.

Complaints
Whilst every care is taken to ensure complete satisfaction with the holiday accommodation, in the unhappy event the Holidaymaker has cause for any complaint the Company cannot stress too strongly the following points: Complaints should first be taken up immediately with the Owner or Caretaker. This will result in a much speedier correction of any shortcomings. If after this has been done satisfaction is still not obtained the matter should be reported to the Company. Such assistance as may be possible will willingly be given. In matters of equipment going wrong, it should be realised that although frequently checked, items not reported by departing Holidaymakers may possibly escape attention and in this instance cannot be repaired or replaced until brought to the notice of the Owner. Complaints not reported at the time can not be entertained subsequently and with the greatest of respect it is regretted that no correspondence can be entered into in the case of complaints made on departure or after return home. Reports of appreciative comments or constructive suggestions for improvements will always be gladly received and passed on to the owner.

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